Good to Know
Frequently Asked Questions
Is the coffee really roasted to order?
Yes, every bag is roasted after you place your order, not pulled from a shelf. We aim to dispatch within 2 business days, so you're getting coffee that's genuinely fresh, not stock that's been sitting around for months.
Do you offer free UK shipping?
Yes, delivery is free on every order across the UK, with no minimum spend. The price you see is the price you pay, with no surprise costs added at checkout.
Can I choose whole bean or ground coffee?
Yes. Every roast is available as whole bean, or pre-ground for espresso, filter, or cafetière. Just pick the grind that matches how you brew when you order.
What bag sizes do you offer?
Each roast comes in a 500g or 1kg bag, so whether you're trying us for the first time or restocking your usual, there's a size that fits.
What's the difference between Cruise, Peak, Ascent and Drift?
Cruise is our smooth, easy-drinking roast with berry and vanilla notes. Peak is our signature medium roast, balanced and versatile. Ascent is our bold dark roast with deep dark chocolate character. Drift is our decaf, made using the Swiss Water Process so it tastes like proper coffee, not an afterthought.
Is Drift decaf actually caffeine-free?
Drift is processed using the Swiss Water Process, a chemical-free method that removes 99.9% of caffeine while preserving flavour. It's not technically 100% caffeine-free, but it's as close as decaf coffee gets, and it still tastes like real coffee.
How should I store my coffee beans?
Keep your beans in a cool, dark place in a sealed, airtight container. The original bag is fine once resealed. Avoid the fridge or freezer, as moisture and odours affect flavour. For the best cup, use your beans within a few weeks of the roast date.
Do you ship outside the UK?
Not yet. We currently deliver to UK addresses only, and we're unable to ship to BFPO postcodes or international addresses at this time.
Can I return my coffee if I change my mind?
We accept returns on unopened, sealed bags within 14 days of delivery. Once a bag's been opened, it can't be returned for hygiene reasons. If your order arrives damaged or wrong, contact us within 48 hours and we'll sort a replacement or refund at no cost to you.