Terms of service
alturaroast.co.uk
TERMS & CONDITIONS
Last updated: April 2025
1. Introduction
Please read these Terms and Conditions carefully before placing an order with us. By purchasing from www.alturaroast.co.uk, you agree to be bound by these terms. If you do not agree, please do not use our website or place an order.
These Terms and Conditions apply to all purchases made through our website and constitute the entire agreement between you and us in relation to your purchase.
2. Who We Are
Altura Roast ("Altura", "we", "us", "our") operates the website www.alturaroast.co.uk. We are a UK-based speciality coffee brand.
If you have any questions, you can contact us at:
Email: hello@alturaroast.co.uk
Website: www.alturaroast.co.uk
3. Our Products
We sell specialty coffee roasted to order. All products are subject to availability. We reserve the right to withdraw or amend any product from our website at any time without notice.
Product images are for illustrative purposes only. Whilst we make every effort to display colours and packaging accurately, there may be slight variations between the images shown and the product you receive.
Coffee is a natural agricultural product, and flavour notes may vary slightly between batches. This is a normal characteristic of speciality coffee and does not constitute a defect.
4. Placing an Order
4.1 How to order
Orders can be placed through our website at www.alturaroast.co.uk. Once you have placed an order, you will receive an order confirmation email. This email is acknowledgement of your order, not acceptance of it.
4.2 Acceptance of your order
Your order is accepted and a contract formed between us when we dispatch your goods and send you a dispatch confirmation email. We reserve the right to refuse or cancel any order at any time, including after confirmation, for reasons such as:
• The product being out of stock or unavailable
• An error in the product description or price on our website
• We are unable to obtain payment authorisation
• Suspected fraudulent activity
If we cancel your order, we will notify you by email and issue a full refund.
4.3 Accuracy of information
You are responsible for ensuring all information provided when placing an order (including your delivery address) is accurate and complete. We are not responsible for orders that cannot be delivered due to incorrect information being supplied.
5. Pricing and Payment
5.1 Prices
All prices shown on our website are in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price you pay is the price shown at the time you place your order.
5.2 Delivery charges
Free delivery is offered on all orders. Delivery is included in the product price displayed on our website. No additional delivery charges will be added at checkout.
5.3 Payment
Payment must be made in full at the time of ordering. We accept major credit and debit cards and other payment methods as displayed at checkout. All payments are processed securely through our payment provider. We do not store your card details.
6. Delivery
6.1 Dispatch times
We deliver to addresses within the United Kingdom only. We are unable to ship to BFPO postcodes or international addresses. As our coffee is roasted to order, we aim to dispatch all orders within 2 business days of your order being placed. Orders placed on weekends or bank holidays will be processed the next business day.
6.2 Delivery times
Estimated delivery times after dispatch are as follows:
• Royal Mail 2nd Class Tracked: usually 2–4 working days
• Royal Mail 1st Class Tracked: usually 1–2 working days
• DPD Next Working Day: next working day with a one-hour delivery slot (some non-mainland UK addresses may incur an additional surcharge)
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by the courier or circumstances outside our control (including adverse weather, industrial action, or customs delays).
6.3 Failed deliveries
If a delivery attempt is unsuccessful, the courier will follow their standard redelivery or collection process. If an order is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional delivery charges may apply in this case.
6.4 Risk and ownership
Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once we have received full payment.
7. Returns and Refunds
7.1 Your right to cancel (Consumer Contracts Regulations 2013)
As a consumer purchasing online, you have the right to cancel your order within 14 days of receiving your goods without giving a reason. To exercise this right, you must notify us within 14 days of delivery by contacting us at hello@alturaroast.co.uk.
Please note: This right does not apply to sealed goods which have been opened after delivery and which are not suitable for return due to health protection or hygiene reasons. If you open your coffee, you waive your right to cancel under this regulation.
7.2 How to return
If you wish to return an unopened item, please contact us at hello@alturaroast.co.uk before sending anything back. You are responsible for the cost of returning goods to us. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
7.3 Refunds
Once we receive your returned item and confirm it is in its original, unopened condition, we will process a refund within 14 days. Refunds will be issued to the original payment method.
7.4 Damaged or incorrect orders
If your order arrives damaged or you receive the wrong item, please contact us at hello@alturaroast.co.uk within 48 hours of delivery with a description and photo of the issue. We will arrange a replacement or full refund at no cost to you.
7.5 Quality complaints
We take product quality very seriously. If you are unhappy with the quality of your coffee, please contact us and we will do our best to resolve the issue. We may ask for more information to help us investigate and improve.
8. Intellectual Property
All content on our website, including but not limited to text, images, logos, branding, and product photography, is the intellectual property of Altura Roast and is protected by UK and international copyright law.
You may not reproduce, distribute, or use any content from our website without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, Altura Roast shall not be liable for any indirect, incidental, or consequential losses arising from your use of our website or products.
Our total liability to you in connection with any order shall not exceed the value of that order.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Your statutory rights as a consumer are not affected by these terms.
10. Website Use
You agree to use our website only for lawful purposes. You must not use our website in any way that:
• Is unlawful, harmful, or fraudulent
• Transmits unsolicited or unauthorised advertising
• Attempts to gain unauthorised access to our systems
• Disrupts or interferes with the website's functionality
We reserve the right to suspend or terminate your access to our website at any time if we believe you are in breach of these terms.
11. Privacy
Your privacy is important to us. Please refer to our Privacy Policy at www.alturaroast.co.uk/policies/privacy-policy for information on how we collect, use, and protect your personal data.
12. Changes to These Terms
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of our website or placing of an order after changes are posted constitutes your acceptance of the updated terms.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@alturaroast.co.uk
Website: www.alturaroast.co.uk
ALTURA ROAST — SPECIALITY COFFEE, ROASTED TO ORDER — ALTURAROAST.CO.UK